Products
What types of plastic houseware products do you manufacture?
We specialize in a wide range of plastic houseware products, including kitchenware, storage solutions, hydration range, and others. Our portfolio includes items such as containers, bottles, bins, baskets, and much more.
What materials do you use in your plastic houseware products?
We primarily use high-quality, 100% BPA free food-grade plastics like Polyethylene terephthalate (PET) and Polypropylene (PP). Our materials are durable, recyclable, and safe for everyday use.
Are your products BPA-free?
Yes, all our products are 100% BPA-free. We prioritize the safety and health of our customers by ensuring that our materials are non-toxic and safe for use in homes.
How do you ensure the quality of your products?
Quality is our top priority. We have strict quality control processes in place, including regular inspections and testing at every stage of production. All our products meet or exceed industry standards for safety and durability.
Can I visit your factory?
Yes, we welcome visits to our manufacturing facility. Please contact us in advance to schedule a tour. We are happy to show you our production processes and discuss any specific requirements you may have.
How do you handle environmental sustainability?
We are committed to environmentally responsible manufacturing. We continuously work to reduce waste and energy consumption in our production processes. Our products are also designed for long-term use, reducing the need for frequent replacements.
Orders
How can I place an order?
You can place an order through our website or by contacting our sales team directly via email or phone. For customized orders, we recommend reaching out to our team to discuss your specific needs.
Can I order customized products?
Yes, we offer customization options for bulk orders. Whether you need specific colors, sizes, or branding, our team can work with you to create products that meet your requirements.
How do I know if my order was successful?
Once your order is placed successfully, you will receive a confirmation email withyour order details. If you do not receive this email within a few hours, please check your spam/junk folder or contact our customer service.
What is your minimum order quantity (MOQ) for wholesale purchases?
The minimum order quantity (MOQ) varies depending on the product type and customization requirements. Please contact our sales team for detailed information on MOQs for specific products.
Can I cancel my order?
Yes, orders can be cancelled before they are shipped. To cancel your order, please contact our customer service team promptly. If your order has already been shipped, you may need to return the items after receiving them.
Shipping
How long does it take to receive my order?
The lead time for orders varies depending on the product and order size. For standard products, it typically takes 3-4 days. Customized orders may require additional time. We will provide an estimated delivery date when your order is confirmed.
How can I track my order?
After your order is shipped, you will receive a tracking number via email. You can use this number on our website's tracking page or the courier's website to track the status of your shipment.
What is your return and exchange policy?
We strive for complete customer satisfaction. If you receive a defective or incorrect product, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund. For more details, please refer to our return policy page.
What if my package is lost during shipping?
If your package is lost in transit, please contact our customer service team. We will work with the courier to locate your package or provide a solution, such as reshipping the order or issuing a refund.
Payments
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other popular payment gateways. We also accept payment via UPI, net banking, and digital wallets.
Is my payment information secure?
Yes, your payment information is secure. We use advanced encryption technology and secure payment gateways to ensure that your personal and financial details are protected.
Why was my payment declined?
Your payment may have been declined due to insufficient funds, incorrect card details, or restrictions placed by your bank. Please check your payment details and try again, or contact your bank for more information.
Will I receive an invoice for my order?
Yes, an invoice will be emailed to you after your order is confirmed. You can also view and download your invoice from your account on our website.
How do I apply a discount code or gift card to my order?
You can apply a discount code or gift card at the checkout page. Enter the code in the designated field, and the discount will be applied to your total order amount.
How do I request a refund for a payment?
If you are eligible for a refund, you can request it through your account on our website or by contacting our customer service team. Refunds are typically processed within 5-7 business days.
What should I do if my payment is stuck or pending?
If your payment is stuck or pending, please wait a few minutes and check your payment status again. If the issue persists, contact our customer service team for assistance.
